Q: Do you share my personal information?
A: When you sign up for a Home Run Inn Thanx-powered app we will share your email address and transaction data with that merchant (and ONLY that merchant).
Q: Do you store my credit card information?
A: No. We do not store or see your credit card information. We integrate directly with Visa, MasterCard, etc (who already have your card information of course). When you register your card with our app, your card number is encrypted with bank-level security and sent directly from your phone to Visa, MasterCard, etc. They mark your card as enrolled and send us a notification when you use it to make a purchase at a participating location. We never know or even see your credit card. We will not and cannot charge your card, nor can your card be stolen from us – we do not have it. All data sent to and from your phone is encrypted.
Q: Why do you need my credit card?
A: When you add your card to this app we send it directly from your phone to the card network (Visa, MasterCard, etc.) to enroll it in our program. We never see (or store) your card number and cannot charge your card. Sending your card to the card network is how you express your consent to allow us to see relevant transactions at participating locations. The card companies have no other means by which to identify you (they don’t know your name or email for example – only your card number), so sending your card number to them is how they know you wish to enroll.
Q: My rewards progress is not being instantly updated
A: If your rewards progress isn’t updated, try reloading the data in the app by pulling down to refresh on any merchant detail screen.
You can also check that you made the purchase with a card registered in the app. Click the menu icon and select Registered Cards to see which credit cards you have registered. If you used a card you don’t have in your account, add it, then send us the receipt. You can find a button to do this in your account, going to the “More” tab (or scrolling down if there isn’t one), and clicking the button to send us a receipt. Just use your phone to take a snapshot.
Note: Progress will not be added for credit card receipts if you do not have that card registered with your account (this is to prevent us accidentally issuing double progress).
Q: Can I use multiple credit cards to earn rewards?
A: Yes! Any card you have registered to your account will earn rewards at participating merchants. Some merchants have limitations (for example, we may not see purchases made with American Express cards at some locations) that will be listed on the merchant detail screen. You can register as many cards as you like.
At this time, you can earn progress with Visa, MasterCard, and American express. Some cards may not accrue progress (the card companies sometimes don’t send us notifications for pre-paid cards, cards issued outside the US, etc). If that happens, just send us a snapshot of the receipt.
Q: I do not see my discount on my credit card statement.
A: When you redeem a statement credit reward, you will be notified instantly and your discount will appear on your credit card statement as its own line item within a week. If you do not see your discount within a week, please contact support at firstname.lastname@example.org and we will assist you.
Q: I redeemed a reward, where will I see my discount?
A: If you earn an automatic statement credit reward, you must first activate the reward. After activation, your reward will be applied at your next valid purchase, and the discount will be applied to your credit card statement as its own line item. You will be notified instantly and your discount will appear on your credit card statement as its own line item within a week. If you do not see your discount within a week, please contact support and we will assist you.
Q: If I have multiple credit cards linked, where will my reward be applied?
A: Your reward will always be applied to the credit card statement of the card you used when you redeemed your reward.
Note: this only applies to statement credit rewards.
Q: Why can’t I add my credit card?
A: When you enroll a card with the app we send the card number directly from your phone to the card network (Visa, MasterCard, Amex) and they enroll it. They then notify us that your card was enrolled (they don’t send us the card number itself).
When you attempt to add a card, it’s possible that the card network will reject it, and the messaging returned as to why can be somewhat vague for security purposes. Here are some reasons that may result in your card being rejected:
- Your card is already enrolled. This often happens when two people share a card. It also often happens when you already have an account (for example, you signed up a month or two and then signed up again accidentally).
- Your card is not supported. We do not currently accept Discover cards. Some Visa, MasterCard, and Amex cards may be rejected if they are pre-paid, corporate, or issued outside the US. This isn’t up to us; it’s the policies of the card networks.
As always, feel free to contact our support staff. We may be able to help you figure out why your card isn’t working.
How do I add or delete my registered credit and debit cards?
To add or delete your registered credit and debit cards, go into the menu on the right hand corner of the screen, and find the Registered Cards section. Click on Edit in the upper right corner and from here you will be able to delete your linked cards.
How do I change my password?
If you are logged in to the app:
To change your password, click on the menu icon on the right hand corner of the screen, and find the Account section. At the bottom of the page you will see a Change Password button.
If you aren’t logged in and need to reset your password:
Just go to the log in screen in the app and click “Forgot password” at the bottom.
Q: What if I register my card after making a purchase?
A: You can send us a receipt from within the app. Just go to the merchant detail screen where you made the purchase and click on “More” (or scroll down if there isn’t a “More” button) and then “Send receipt.” Then just attach a photo and hit send. Be sure to add the card you used BEFORE you send this.
Q: Do you charge my card?
A: No. We will never charge your card. When you register your card with the our app, your card number is encrypted with bank-level security and sent directly from your phone to Visa, MasterCard, etc. They mark your card as enrolled and send us a notification when you use it to make a purchase at a participating location. We never know or even see your credit card. We will not and cannot charge your card, nor can your card be stolen from us – we do not have it. All data sent to and from your phone is encrypted.
Q: Is there a minimum on the amount of rewards I can receive?
A: There is a 2 earned reward per transaction.
Q: Can I use multiple rewards at once?
A: One reward redemption per purchase. If you have multiple automatic rewards activated, they will be applied one at a time.
Q: Reward redemption.
A: In order to redeem your ongoing $20 reward you must spend a minimum of $20.
Q: Can I earn rewards progress if I use cash?
A: Yes! We automatically grant you reward progress when you make a purchase with a registered credit card. In some cases we’ll miss a purchase if you make it immediately after registering your card; usually we’ll get the notification from the card network a few days later instead of immediately.
If you make a cash purchase, or we don’t grant you progress for a purchase you made with a registered credit card, you can open your app, go to the “More” section (or scroll down if there isn’t a “More” button) and click the button to send us a photo of the receipt.
Note: If you send us a receipt for a credit card purchase, be sure to enroll that card before you send us the receipt (it’s how we avoid accidentally giving progress more than once).
If a guest pays cash they will NOT be able to redeem any of their rewards for that transaction. Rewards are only given when the guest pays with a registered CC.
Q: Points can be redeemed at any time after they are accrued. If points are accrued during visit to reach reward level, the reward will be able to be redeemed on next visit.
A: Customers can use their earned rewards whenever they would like after it has been earned (delivered) to the customers account.
Q: Multiple rewards can be banked on an account- only 1 reward per check?
A: Only one reward can be redeemed per transaction.
Q: Points can be given for alcohol, rewards will be given on alcohol.
A: Correct, customers earn points for all dollars spent at Home Run Inn.
Q: Points will be given when gift cards are purchased, not redeemed.
Q: Are points awarded on the order total?
A: Guests will earn points on anything that is included in the total, which includes Gratuity, Tax, and Service Charges. This is prior to the added written tip.